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RS Africa Export Solutions now caters for different currencies for added customer convenience

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RS South Africa (https://Africa.RSdelivers.com/), a trading brand of RS Group plc (LSE: RS1), a global provider of product and service solutions, is showcasing the significant updates to its Africa Export Solutions website that came into effect last year.

The updates have enhanced customer convenience by enabling purchases in various currencies, explains Sales Director Erick Wessels. “Essentially our ecommerce platform now allows clients to transact in a range of popular currencies.” This can be done easily by means of a simple dropdown menu.

“We initially only had U.S. dollars as it was the main forex reserve currency in Southern Africa,” explains Wessels. However, customer feedback from various key corporates indicated a preference to be able to transact in different currencies such as euros and pounds.

“We then decided to introduce this added functionality online as our offline SAP system has historically allowed customers to trade in any currencies. It meant it was not difficult to integrate and certainly did not require any major overhaul of our website, which is highly user-friendly and simple to navigate,” adds Wessels.

Many British businesses set up operations in lucrative African markets like Kenya and remit to their home office in the UK in pounds, so it made sense for RS to facilitate that process and assist such customers specifically.

“It was mainly a question of enhancing our customer experience and responding to feedback, especially in the face of a dynamic and ever-shifting online trading environment, where responsiveness, user-friendliness and flexibility are key,” highlights Wessels.

This, in turn, also allows such companies to trade with each other in the currency of their respective head offices, especially in Germany and France, where many of RS’s major suppliers are headquartered. “By differentiating our currency base on our ecommerce platform, we are able to accommodate these customers directly and thereby grow our market share and customer loyalty throughout the region,” says Wessels.

The Institute of Export&International Trade, comparing RS Export Solutions with an average exporter, has established that it can cut costs by 20% and increase processing efficiencies by 15%. “This reiterates that we are experts at export,” adds Wessels.

RS has the expertise to ensure the prompt delivery of trusted brands across the globe. Using direct export or via its third-party distributor network, RS can meet diverse customer requirements with a complete end-to-end solution or support with advice and paperwork, transforming processing times and guaranteeing compliancy.

Find out more about RS Africa Solutions (https://apo-opa.co/4bNUzN3) here.

Distributed by APO Group on behalf of RS South Africa.

PR Contact Person – RS South Africa:
Princess Tlou
Communications&Content Specialist
Africa Exports
Princess.Tlou@rsgroup.com
+27 11 691 9366

Media Contact Person – NGAGE:
Thobile Ndlovu
PR Account Executive
thobile@ngage.co.za
+27 11 867 7763

Further information is available via these links:
Twitter : https://apo-opa.co/3T0ICwS 
LinkedIn: https://apo-opa.co/3I5UIyE
Facebook: https://apo-opa.co/3T2j16J
RS Africa Exports: https://apo-opa.co/42GY3gZ
RS South Africa: https://apo-opa.co/48m0si7
DesignSpark: https://apo-opa.co/4bJaCwo
RS Group plc: https://apo-opa.co/49isz2Z

About RS:
RS is a trading brand of RS Group plc, providing product and service solutions that help our customers design, build, maintain, repair and operate industrial equipment and operations, safely and sustainably. We stock more than 750,000 industrial and electronic products, sourced from over 2,500 leading suppliers, and provide a wide range of product and service solutions to 1.1 million customers.

We support customers across the product lifecycle, whether via innovation and technical support at the design phase, improving time to market and productivity at the build phase, or reducing purchasing costs and optimising inventory in the maintenance, repair and operation phase. We offer our customers tailored product and service propositions that are essential for the successful operation of their businesses and help them save time and money.

RS Group plc is listed on the London Stock Exchange with stock ticker RS1 and in the year ended 31 March 2023 reported revenue of £2,982 million.

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