In a significant move towards enhancing collaboration between the public and private sectors, Ethiopia has officially launched an electronic Public-Private Dialogue (E-PPD) platform. This innovative initiative aims to facilitate constructive dialogue and address policy challenges that hinder economic growth and development in the country.

The Memorandum of Understanding (MoU) was signed between the Minister of Trade and Regional Integration (MoTRI) and the Ethiopian Chamber of Commerce and Sectoral Associations (ECCSA). This agreement marks a historic first for the nation, establishing a digital platform designed to strengthen trust and cooperation between government entities and private businesses.

The E-PPD platform is expected to tackle critical regulatory and operational challenges faced by businesses, thereby increasing transparency and fostering a collaborative environment. By promoting a more business-friendly climate, the platform aims to stimulate private sector growth and job creation, which are essential for Ethiopia’s economic development.

The launch of the E-PPD platform reflects Ethiopia’s commitment to embracing digital transformation as a means to improve governance and enhance stakeholder engagement. This initiative is part of a broader effort to modernize the country’s governance structures and promote effective communication between the government and private sector stakeholders.

Developed under the Business and Investment Climate, including e-government (BEIC) project, the E-PPD platform is funded by the European Union and implemented by GIZ. The platform is designed to address key policy and business environment issues through structured, data-driven, and inclusive dialogue mechanisms that align with global best practices.

Ethiopia is experiencing a significant increase in coffee prices, a staple commodity that has traditionally been used for domestic consumption. Recent economic reforms have contributed to this dramatic rise, with prices now exceeding 300 birr per kilogram in the market.

According to reports, the price of coffee has nearly doubled, rising from 57 birr to approximately 120 birr per kilogram. This increase is attributed to various factors, including changes in export dynamics and the profitability of coffee production for exporters. Previously, many exporters hesitated to sell coffee domestically due to the higher profits available from international markets.

Cheru Koru, Head of Market Intelligence and Security at the Ethiopian Coffee and Tea Authority, explained that there are different quality levels of coffee, ranging from one to five. He noted that coffee previously sold as a by-product within the country is now being prepared for export at higher quality levels, further impacting local availability.

As one of the largest exporters of coffee in Africa, Ethiopia’s export increases have led to a shortage of coffee available for domestic consumption. Koru emphasized that when exports rise, it often results in reduced supply for local markets, driving up prices for consumers.

The government is actively working to enhance coffee production and expand market access for Ethiopian coffee globally. This year alone, Ethiopia’s exports of specialty coffee have increased from 20% to 45%, reflecting a growing demand for its high-quality products on the international stage.

The sharp rise in coffee prices has raised concerns among consumers and local businesses alike. Many are worried about the impact on their daily lives as coffee is an integral part of Ethiopian culture and social gatherings.

In response to these challenges, the Ethiopian government is exploring strategies to stabilize prices and ensure that local consumers have access to affordable coffee. This includes potential measures to regulate exports while promoting domestic consumption.

The Addis Ababa Chamber of Commerce and Sectoral Associations (AACCSA) is embarking on a significant reform initiative aimed at revitalizing its membership and restoring its former prominence. The chamber has announced plans to investigate the needs of the business community and assess its suitability for current economic conditions.

In a statement from the chamber, it was revealed that a General Assembly meeting is scheduled for January 11, 2025, where new leaders will be elected to address ongoing issues and implement necessary changes. This assembly is expected to play a crucial role in shaping the future direction of the organization.

Currently, Addis Ababa is home to over 482,000 traders; however, annual membership in the chamber has stagnated at around 4,000. Mesnebet Shenkute, a member of the Board of Directors, emphasized that new bylaws will be presented during the General Assembly to facilitate an increase in membership and ensure that the chamber effectively represents the diverse interests of traders in the city.

The chamber’s leadership has acknowledged past governance challenges that have hindered its effectiveness. Minister Shenkute noted that there have been violations of good governance within the organization, and those responsible have faced criticism. As part of the reform process, efforts are being made to review key operational manuals, including codes of conduct and financial management practices.

The goal is to create a more transparent and accountable organization that can better serve its members and contribute to the overall economic development of Addis Ababa.

In addition to increasing membership, the AACCSA is preparing to transform itself into a high-level development institution. This initiative aims to foster collaboration with local investors and align its objectives with national economic goals. By working closely with government entities, the chamber seeks to enhance its capacity to support businesses and drive economic growth.

The board of directors elected by members will be tasked with ensuring that the assets of the business community are utilized effectively for their intended purposes. This focus on responsible asset management is seen as essential for restoring trust within the business community.

During a recent conference addressing illegal trade organized by the AACCSA, officials underscored the need for collective action against illicit trade practices that undermine legitimate businesses. The conference highlighted that while many traders contribute positively to the economy, those engaged in illegal activities pose significant challenges.

Kenenisa Lemi, Secretary-General of the Ethiopian Chamber of Commerce and Sectoral Associations, stated that consultations involving stakeholders are being prepared to mitigate the impact of illicit trade on normal business operations.

In fiscal year 2023/24, authorities reported seizing contraband and illicit funds totaling 15.5 billion birr, including 4.5 billion birr worth of smuggled goods. These alarming figures underscore the urgent need for effective measures to combat illegal trade and protect legitimate businesses from unfair competition.

The Commercial Bank of Ethiopia (CBE) has officially kicked off its Customer Service Month, running from January 2 to February 2, 2025, under the theme “Outstanding Service, Happy Customer.” This initiative aims to reinforce the bank’s commitment to enhancing customer satisfaction and engagement.

CBE, which boasts over 45 million customers, is taking significant steps to improve its service delivery. The month-long celebration will feature discussions with customers about their experiences with the bank’s services, as well as a week-long exhibition showcasing innovations in customer service. The bank plans to express gratitude to its clients for their loyalty and support during this period.

Abie Sano, President of CBE, emphasized the bank’s dedication to meeting the needs of its customers. “We are focused on utilizing modern banking technologies to provide customer-friendly services that contribute to building a digital economy in our country,” he stated.

Ahamed Shide, Chairman of the Board of Directors of CBE and Minister of Finance, echoed this sentiment, affirming the bank’s commitment to serving its customers with dedication. “We believe that customers are at the center of our existence,” he said.

The bank’s efforts come at a time when it has achieved significant milestones, including total assets reaching 1.97 trillion birr and capital amounting to 131 billion birr. These accomplishments reflect CBE’s robust position in the banking sector and its capacity to invest in customer service enhancements.

The Customer Service Month initiative is part of CBE’s broader strategy to strengthen its relationship with clients and ensure that their voices are heard. By actively engaging with customers and soliciting feedback, the bank aims to identify areas for improvement and implement changes that enhance the overall banking experience.

In addition to discussions and exhibitions, CBE plans to showcase new technologies and services designed to streamline banking processes and improve accessibility for all customers. The focus on innovation aligns with the bank’s goal of becoming a leader in digital banking solutions in Ethiopia.